Effective Date: 1 August 2025
Privacy Policy
FAMS Embassy Suites (“we,” “our,” “us”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website www.fes.com.ng, make a reservation, or interact with us in any way.
1. Information We Collect
- Personal Information: Name, email address, phone number, billing address, and payment details when you make a booking or inquiry.
- Reservation Details: Dates of stay, room preferences, special requests, and any additional information needed to fulfill your reservation.
- Website Usage Information: IP address, browser type, device information, and pages visited on our site (collected via cookies and analytics tools).
- Communication Records: Any correspondence between you and FAMS Embassy Suites, including emails, calls, or contact form submissions.
2. How We Use Your Information
We use your information to process and manage reservations, communicate booking confirmations, improve our services, respond to inquiries, send promotional offers (with consent), and comply with legal obligations.
3. Sharing of Information
We do not sell, rent, or trade your personal information. We may share information only with trusted service providers, as required by law, or to protect our rights and safety.
4. Cookies and Tracking Technologies
Our website uses cookies to enhance your browsing experience. You can disable cookies in your browser settings, but some site features may not function properly.
5. Data Security
We take reasonable steps to safeguard your information, but no method of transmission or storage is 100% secure.
6. Data Retention
We retain your data only as long as necessary for the purposes described in this policy.
7. Your Rights
You may request access, correction, or deletion of your data, and opt out of marketing communications.
8. Third‑Party Links
We are not responsible for the privacy practices of external websites.
9. Updates to This Policy
We may update this policy periodically, with changes posted on this page.
10. Contact Us
Address: 1, Ilufe Road, Ibereko, Lagos-Badagry Expressway, Badagry, Lagos State.
Phone: + 234-81-400-00760 | + 234-80-990-00960 | + 234-80-586-00760
Email: cs@fes.com.ng
Website: www.fes.com.ng
Effective Date: 1 August 2025
Terms & Conditions
Welcome to FAMS Embassy Suites.
These Terms & Conditions govern your use of our website www.fes.com.ng, reservations, and services.
1. Reservations & Payments
- All bookings are subject to availability and confirmation.
- A valid payment method is required to secure your booking.
- Prices are displayed in local currency and may include/exclude taxes and charges.
2. Check‑In & Check‑Out
- Check‑in time: 2 pm
- Check‑out time: 12 noon
- Early/late check‑in/out may incur additional charges.
- A Valid Government Issued ID is required at check‑in.
3. Cancellations & No‑Shows
- Policies vary by booking type.
- No‑shows without prior notice shall forfeit payments unless otherwise stated
4. Guest Responsibilities
- Use hotel facilities respectfully.
- Be liable for any damage caused.
- Secure personal belongings; we are not liable for loss unless required by law.
- To use the bathroom and swimming pool facilities with adequate and necessary care
5. Prohibited Activities
- No unlawful, disruptive, or dangerous behavior.
- No tampering with hotel equipment.
- No hazardous or illegal items on premises.
-Smoking of any kind of drug is NOT permitted on the premises
6. Limitation of Liability
We are not liable for indirect or consequential losses or events beyond our control.
7. Website Use
- All content belongs to FAMS Embassy Suites.
- We strive for accuracy but cannot guarantee all information is up‑to‑date.
8. Privacy
Your use of our services is also governed by our Privacy Policy.
9. Changes to Terms
We may update these terms at any time.
10. Governing Law
These terms are governed by Nigerian law.
11. Contact Us
Address: 1, Ilufe Road, Ibereko, Lagos-Badagry Expressway, Badagry, Lagos State.
Phone: + 234-81-400-00760 | + 234-80-990-00960 | + 234-80-586-00760
Email: cs@fes.com.ng
Website: www.fes.com.ng
While FAMS Embassy Suites priotises the security of lives and properties within its facilities, Fams shall not be responsible or liable for the carelessness and or negligence of any guest.
