Returns & Refund Policy

Effective Date: 1 August 2025

At FAMS Embassy Suites, we are committed to providing our guests with excellent service and a comfortable stay. This Return & Refund Policy outlines the terms under which refunds or booking changes may be issued.

1. Scope

This policy applies to all reservations made directly through www.fes.com.ng, by phone, email, or in person at FAMS Embassy Suites.

2. Cancellations & Refund Eligibility

- Flexible Rate Bookings: Cancellations made at least 72 hours prior to the scheduled check‑in date will be eligible for a full refund.
- Non‑Refundable Rate Bookings: Payments for non‑refundable bookings cannot be returned once confirmed.
- Late Cancellations: Cancellations made after the deadline may result in a cancellation fee equivalent to one night’s stay or the entire booking amount, depending on the rate plan selected.
- No‑Shows: Guests who do not arrive without prior notice will be charged the full booking amount.

3. Modifications

- Booking modifications, such as changing dates or room types, are subject to availability and may result in rate adjustments.
- Modifications to non‑refundable bookings may not be allowed.

4. Refund Processing

- Refunds will be processed to the original payment method used at the time of booking.
- Please allow 7 business days for the refund to reflect in your account, depending on your bank or payment provider.
-All refund shall be done in line with the legal and regulatory framework

5. Exceptions

Refunds may be granted outside the stated terms in cases of: - Verified medical emergencies.
- Force majeure events such as natural disasters or government‑mandated travel restrictions.

6. Contact Us

For cancellation, refund requests, or booking modifications, please contact:

FAMS Embassy Suites
Address: 1, Ilufe Road, Ibereko, Lagos-Badagry Expressway, Badagry, Lagos State.
Phone: + 234-81-400-00760 | + 234-80-990-00960 | + 234-80-586-00760
Email: cs@fes.com.ng
Website: www.fes.com.ng